TAP Air Portugal rose to 21st position in the AirHelp Score 2025, with an overall score of 7.37, said this Wednesday, the 26th, the company that prepares the ranking. This is an increase of eight places compared to 2024 (29th), continuing a positive trend that has been registered since 2019.
According to the travel technology company specializing in passenger support, the result mainly reflects TAP’s performance in complaints management, a parameter where the Portuguese company achieves the best global rating, with 8.3 points.
On the other hand, punctuality continues to be the weakest point: TAP obtained 5.8 in this indicator. The service quality assessment, in turn, remained stable, at 8.0.
The AirHelp Score 2025 evaluated companies between October 1, 2024 and September 30, 2025 and combines data on punctuality, service quality and complaints processing, including flight statistics and thousands of passenger reviews.
TAP’s evolution in recent years shows a recovery path: in 2019 it occupied 61st place (global rating 6.04) and has progressively approached the top places of the top 30.
Globally, Qatar Airways returned to first place in the ranking, with 8.16 points, followed by Etihad Airways (8.07) and Virgin Atlantic (8.03). Despite these leaders, the report highlights weaknesses in the sector: 70 of the 117 companies present failed the complaints management parameter.
Remember that last summer, AirHelp released the ranking of airports and, out of a total of 250 airports studied (11 more compared to 2024), Faro Airport surpassed Porto Airport – the Portuguese airport that was in first place in recent years – and is in 118th place, with a score of 7.58. On the other hand, Humberto Delgado Airport, in Lisbon, continues to be the worst Portuguese airport and is at the bottom of the world ranking, in 244th place, with 6.53 points.