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Rules/Protocols

The TASC strives to provide a supportive student environment, both for patrons and employees. Because of this, we provide flexible scheduling and always put tutoring duties before other assigned TASC duties. However, when not tutoring, you will be expected to do other TASC duties before personal items like studying for classes.

General Guidelines

  • When you come on duty, make sure someone at the desk knows you're here.  If you're scheduled alone, make sure students seeking assistance are helped. Sit at the reception desk if you don't have an appointment.

  • Have new students seeking help complete a request form.  This provides important contact information about our students.

  • Maintain accurate time sheets in ink. Sign them immediately upon receipt, but only fill in each day's hours that day. Also, complete them in on time. If you fail to do this, payment will be delayed by two weeks. You can pick up your paycheck from the Human Resources office in C-247.

  • In the TASC area, check your mailbox (coming in near future) for assignments or announcements.

  • Check your email and the TASC Team News page on the tutor training website for any announcements or assignments. Greet students as they come into the TASC. Many first-time TASC patrons need assistance in finding appropriate resources. Try to make them feel welcome.

  • Adhere to your schedule. Arrive on time and do not stay over (unless cleared to do so from a TASC staff).

  • If you cannot make it to work, call the TASC office AS SOON AS POSSIBLE (885-2311 or 892-5713). Excessive absenteeism will result in dismissal.

  • Do not comment on Instructors' methods.

  • Tutor only classes and subjects that you have been cleared to tutor. You are usually not cleared to tutor classes in which you are currently enrolled.

  • Be visible. When you aren't tutoring, sit at the information desk.

  • When not tutoring, it is your responsibility to answer the phone.

  • You are allowed to use TASC computers ONLY during slow times. However, if there are only a few machines available, please remain off the computers so that students will know, upon entering the Center, that there are available computer resources.

  • Please note that the TASC staff encourages you to bring your homework. Since some tutoring is not appointment based, some days are slower than others. You will often have time to complete homework while on duty.

  • We look forward to getting to know you!

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Training Index

TASC Home

Tutor Training Links:

Beginning a Session
Greetings
Setting the Agenda
Tutoring Techniques
Learning Styles
Study Skills
Online Learning
Group Tutoring
Tutoring Scenarios and Potential Problems
Rules
Diversity/Confidentiality
Tutor Test

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e-mail: TASC@trcc.commnet.edu

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TASC website maintainer Matt Burbine  
© 2001 Three Rivers Community College
Norwich, CT 06360
(860) 885-2311

Last updated: 11/10/2009