Case Management

Click here for Plan of Study Form in PDF format

Certificate Program
Program Coordinator: Joyce Martin- 860-215-9451

This 27 credit program is designed to prepare students for entry-level case management positions in social service agencies. Students already employed in social service organizations performing case management will acquire specific skills that will improve their career advancement opportunities. Students will learn how to apply the standard functions performed in case management (outreach, referral, intake, assessment, goal-setting, intervention planning, resource identification, interagency coordination, supportive counseling and therapy referral, advocacy, linking clients to formal agencies and informal social support systems, monitoring, reassessment and outcome evaluation discharge). This program curriculum will help students to conduct in-person assessments in order to develop individual treatment plans for effective interventions with vulnerable populations. Students will focus on the comprehensive identification and indexing of community resources. They will be able to apply the case management model in various areas of direct practice, e.g., child welfare, gerontology, substance abuse, mental health, housing and income maintenance.

Students may completed this certificate by completing the courses that are listed below.



Course ID Title of Course Credits
CSA* K105 Introduction to Software Applications 3
ENG* K101° Composition 3
ENG* K20 Technical Writing  
or or 3
COM* K173° Public Speaking  
HLT* K155° Personal Health 3
HSE* K101° Introduction to Human Services 3
HSE* K105° Core Competencies in Community Health Work 3
HSE* K241° Human Services Agencies and Organizations 3
HSE* K251° Work with Individuals and Families 3
HSE* K281° Human Services Fieldwork I 3

° Course has a prerequisite. Students should check course description. 


Case Management, Certificate
Program Outcomes

Upon successful completion of all program requirements, graduates will be able to:

  1. demonstrate understanding of theories underlying social service practice.

  2. demonstrate understanding of the case management method with vulnerable population groups.

  3. demonstrate developmental, problem-solving, and coping capabilities of client-centered practice methods.

  4. demonstrate ability to assess, plan for intervention, monitor, and evaluate outcomes in the case management method.